Terms of Sale
På svenska: Köpvillkor, ångerrätt och returer
Version 1.0 – valid from 30 October 2026
1. Seller and scope
1.1 Products on texus.fi are sold by Texus Oy, business ID 3428904-1, Åkerlundinkatu 8, 33100 Tampere, Finland, sales@texus.fi, +358 44 248 8399 (“Texus”). Texus sells many products in its own name on behalf of other companies that store and ship them (“Partner Sellers”). Your contract is always with Texus.
1.2 These Terms apply to all orders. Sections marked Consumers apply only to buyers who buy for private use; sections marked Businesses apply only to companies and other professional buyers.
2. Who can buy
2.1 We sell to buyers in Finland and Sweden and deliver only to addresses there. An account is needed to order. Business buyers must give a valid business ID and, to buy without VAT from another EU country, a valid VAT number.
2.2 You may not resell or export products to Russia or Belarus or for use there, or otherwise in breach of EU sanctions or export controls. We may cancel orders that show signs of such use.
2.3 Consumers can buy only products in condition New and New surplus. Used and Refurbished products are sold only to businesses.
3. Products and their condition
3.1 Many products are surplus or used industrial spare parts. Each product page states its condition: New, New surplus, Used or Refurbished, as defined on our product conditions page. Defects and missing parts are described on the product page.
3.2 Photos show the actual product unless marked as an example photo.
3.3 Technical data come from the Partner Seller, the manufacturer or public sources. Businesses: check that the part fits your equipment before ordering; Texus is not responsible for the suitability of a part for a particular use unless agreed in writing.
3.4 Consumers: if a product page describes a deviation, for example missing original packaging, we ask you to accept it separately before you order. Only deviations you have accepted this way are excluded from your defect rights.
4. Prices and payment
4.1 In the consumer view prices include VAT. In the business view prices are shown without VAT, and VAT is added at checkout according to the delivery country and buyer type. Sales to businesses in Sweden with a valid VAT number are invoiced without VAT as intra-Community supplies (VAT Directive Article 138).
4.2 Delivery costs are shown in the checkout before you order. Payment methods: card, MobilePay and bank transfer.
4.3 If you pay by bank transfer, use the reference number shown in your order confirmation. The payment must reach our account within 7 days of the order. We send a reminder before the due date. If the payment has not arrived by the due date, the order is cancelled.
5. Orders
5.1 The contract is made when Texus sends the order confirmation by e-mail. If a product cannot be delivered after all, Texus cancels that part of the order and refunds any payment within 14 days.
6. Delivery
6.1 Products are shipped from the Partner Seller’s or Texus’s location by a suitable carrier, without undue delay and at the latest within 30 days of the order. If a delivery is delayed, we tell you.
6.2 The risk of loss or damage passes to you when the product is delivered to you or to the pick-up point you chose.
6.3 Check the parcel on delivery. Report visible transport damage to the carrier and to Texus at once, and within 7 days at the latest. Consumers: this request does not limit your rights under the law.
7. Consumers: 14-day right of withdrawal
7.1 You may cancel your purchase without giving a reason within 14 days of receiving the product. Tell us with the “Cancel purchase” button in My account › Orders, with the link in your order confirmation, by e-mail to sales@texus.fi or with the model withdrawal form at the end of these Terms.
7.2 Return the product within 14 days of telling us. You pay the direct cost of returning the product; for products that cannot be returned by post (heavy or pallet goods) this cost is at most about €190 in Finland and €490 in Sweden, VAT included. Texus refunds the price and the original standard delivery cost within 14 days of your cancellation, but may wait until the product has arrived back or you have shown that you sent it. If you cancel only some products of an order, Texus refunds the delivery cost you paid for the shipments that are no longer sent.
7.3 You may handle the product only as you would in a shop. If its value falls because you handled it more than that, we may deduct the loss in value.
7.4 We confirm your cancellation by e-mail and send you the return instructions.
8. Consumers: defects
8.1 You have the rights the law gives to consumers, which these Terms do not limit. A product is defective if it does not match the product page, including its stated condition and described defects.
8.2 Tell us about a defect within a reasonable time after you noticed it; a notice within two months is always in time. A defect that appears within one year of delivery is presumed to have existed at delivery, unless this does not fit the nature of the product or the defect. We will first offer repair or replacement where possible, and otherwise a price reduction or refund.
8.3 Buyers in Sweden: the mandatory rules of the Swedish Consumer Sales Act apply to you. You can complain about a defect for three years from delivery, and a defect that appears within two years is presumed to have existed at delivery.
9. Businesses: defects, returns and liability
9.1 Inspect the products promptly on delivery. Report a defect within 8 days of delivery, or for a defect that could not be found on inspection, within 8 days of finding it and no later than 6 months after delivery.
9.2 Texus will, at its choice, repair the defect, deliver a replacement or refund the price. Used and New surplus products are sold without any warranty beyond their product page description.
9.3 Businesses have no right of withdrawal. Texus may, if agreed in advance, accept returns of unused New and New surplus products within 14 days of delivery. The buyer pays the return shipping and a restocking fee of 20 % of the price.
9.4 Texus’s liability is limited to the price of the defective product. Texus is not liable for indirect or consequential loss, such as loss of production, turnover or profit, loss of use, dismantling and installation costs, or penalties owed to third parties, except in case of intent or gross negligence.
9.5 The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
10. Personal data
10.1 Texus processes your personal data as described in the Privacy Notice. To deliver your order, the Partner Seller who ships it receives your name, delivery address and phone number and uses them only for this, on Texus’s behalf.
11. Disputes and governing law
11.1 Contact our customer service first. Consumers in Finland may also contact the Consumer Advisory Service and take the matter to the Consumer Disputes Board (kuluttajariita.fi). Consumers in Sweden may contact the National Board for Consumer Disputes (ARN).
11.2 Finnish law applies, without limiting the mandatory rights of consumers in their country of residence. Business disputes are settled in the Pirkanmaa District Court.
12. Changes
12.1 The Terms valid on the day of your order apply to that order. Texus may change these Terms for future orders.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To: Texus Oy, Åkerlundinkatu 8, 33100 Tampere, Finland, sales@texus.fi
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ……
- Ordered on (*) / received on (*): ……
- Order number: ……
- Name of consumer(s): ……
- Address of consumer(s): ……
- Signature of consumer(s) (only if this form is sent on paper): ……
- Date: ……
(*) Delete as appropriate.